Frequently Asked Questions
Find answers to common questions about HELLSTAR apparel and orders.
How do HELLSTAR garments fit?
Most of our items feature a signature oversized aesthetic. We recommend checking the specific size guide on each product page for exact measurements.
When will my order ship?
Standard processing time is 2-4 business days. During high-demand drop periods, processing may take up to 7 business days.
Are your products authentic?
Yes, all items purchased directly through our official website are 100% authentic HELLSTAR merchandise.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Changes or cancellations can only be made within 60 minutes of purchase.
Do you restock sold-out items?
Many of our collections are limited edition. While some core items may restock, most seasonal drops are one-time releases.
How should I wash my HELLSTAR apparel?
To preserve the quality of the prints and fabrics, we recommend washing inside out in cold water and hanging to dry.